What a DNA is

A DNA appointment is when a patient does not turn up for appointments, and does not contact the surgery to cancel or change the appointment.

This creates a significant strain on the NHS.

We understand that there are situations that can make it impossible for you to cancel your appointment, for example being admitted to hospital.

Our DNA policy

1. If you fail to attend 2 or more appointments in the the previous month, you will get a warning letter.
2. If you’ve had a warning letter and you miss another appointment, you’ll get another letter. This will say that you can only book appointments on the day, and not in advance.
3. If you do not attend same day appointments, we will invite you to discuss a contract and an appointment plan. This will include you calling to confirm an appointment, if not it will be cancelled.

Warning letters last 12 months.

Cancelling appointments

To avoid DNA appointments, you can use the NHS app or online services to cancel your appointments.

You can also get a text reminder of your appointment, and you can reply to this to cancel if necessary. Please make sure we have the right mobile number for you.

Contact us

If you would like to discuss DNAs, please contact the surgery.

See our contact details

What is the Great North record and how it can benefit all of your health needs?

There is a new patient record sharing electronic system enabling all health professionals at various health organisation having access to a summary of your heath record to help with your care. E.g. You go and see a physio based at another organisation they will be able to see your summary and help with your treatment. Your medical records will still be confidential and only be able to be accessed by doctors , nurses and anybody directly involved in your care. You will be asked permission by the health organisation if you consent to allow them to view your Great North Care record.

You can decline or opt out of this record service at anytime.

This helps you by allowing the health professional spend more time on your care, joined up safer care and all your information kept in one place.

What does the Great North Record contain?

• List of diagnosed conditions
• Allergies
• Test results
• Referrals and Discharge Information
• Address and telephone number

What organisations will be able to see my Great North Care Record and who supports it?

• GP Practices
• NHS 111
• NHS Hospitals
• Mental Health Services
• Out-of-Hours Doctors
• Ambulance Services

See more information on the Great North Care Record website.

This accessibility statement applies to this website.

This website is run by Livi. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (for example NVDA)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you have feedback, or need information on this website in a different format, contact websitesupport@livi.co.uk

We’ll get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact websitesupport@livi.co.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Contact the practice to find out about audio induction loops and BSL interpreters.

Technical information about this website’s accessibility

We are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Disproportionate burden

Nothing on the site is a disproportionate burden to fix.

Content that’s not within the scope of the accessibility regulations

No content is outside the scope of the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 6 July 2022. It was last reviewed on 6 July 2022.

This website was last tested on 6 July 2022. The test was carried out by Livi.

The website is based on six templates. We took at least one page from each template to test. We chose pages that cover the range of user tasks and functionality on the site.