Spring 2022 newsletter

Update on our services

Over the past few months, the range of services available both in-house and via our Primary Care Network have increased.

First Contact Physio

We now have a physiotherapist that works for our Primary Care Network. Their role is to assess patients with the below conditions and decide on the most appropriate management pathway.

  • All soft tissue injuries, sprains, strains or sports injuries if they have occurred in the last 2 weeks.
  • Possible problems with muscles, ligaments, tendons or bone e.g., tennis elbow or carpal tunnel syndrome if it is a new symptom.
  • Spinal pain including lower back pain, mid-back pain and neck pain if they are new symptoms.

If you have any of the above, please contact reception who can arrange an appointment with a physiotherapist. This may be at another practice.

Mental Health Practitioner

The role of the Mental Health Practitioner is to support patients with acute mental health needs.

This will include:

  • problems with low mood or mood in general, poor motivation and irritability
  • tearfulness, emotional instability and stress
  • feeling of anxiety, worry and panic
  • feeling of worthlessness and minor self-harming behaviour

Ideally this should be a new presentation or episode, so if they already have a regular GP or CPN then should be directed to their existing professional.

They can then sign-post or refer on to other services for ongoing management or treatment. They cannot prescribe or deal with ongoing mental health conditions. Please ask a receptionist who can book you an appointment. This will be at another practice if you chose to be seen face to face.

Clinical Pharmacist

Our Clinical Pharmacist works for us 5 days a week. He is able to deal with all prescription queries and undertake structured medication reviews for our patients.

COVID-19 updates

Despite the change in government guidelines towards the end of January, patients will continue to be asked to wear a face mask when entering a healthcare setting. We also continue to ask that you do not attend the surgery if you have any COVID symptoms or have tested positive in the last 10 days.

Contact details

Could we please remind all patients to ensure that we have up to date contact details for you including telephone numbers and address. This will make it easier for us to contact you should there be any problems with your appointment or if we need to contact you in an emergency.

Call recordings

Please note all inbound and outbound calls to and from Clifton Court Medical Practice are recorded for training and monitoring purposes.

Patient Access

Did you know you can register to use our online services? By registering for patient access, you can order your prescription and update your personal details online. You can also request extended access to your medical records including your diagnosis list, immunisations and blood results. To register please ask reception or visit our website for further details. You can also download the NHS App to access this information.

Prescriptions

For patients wishing to order their prescriptions please can we ask that you order your routine medications via online services, via the NHS App or via email.

Darccg.prescriptions.cliftoncourt@nhs.net

Please ensure that you nominate a pharmacy to receive your prescriptions, as we will be sending all prescriptions electronically rather than being collected in person to minimise unnecessary attendance to the surgery. If you do not have access to any of the above, then please post your prescription request to us or drop in your repeats list to the surgery

Staff surgery news

One of our longstanding receptionists, Janet, is retiring at the end of March after 20 years at the surgery. I'm sure you will join us in wishing her a long and happy retirement. We will welcome a new part time receptionist to the practice.

Also, our practice nurse, Donna will be moving on to pastures new in April after 9 years at the surgery. We wish her all the best in her future endeavours.

Contact us

If you would like to discuss anything with us in this newsletter, please contact us and we will be in touch.

See our contact details