Friends and family test results

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

The main question asks if you would recommend the services you have used and offers a range of responses.

This kind of feedback is vital in transforming NHS services and supporting patient choice.

Thank you all very much for your feedback whether it is positive or negative. It all helps us to provide a better service to all of our patients and service users.

Information:

In our most recent survey for June 2022, 69% of patients said they'd be likely or extremely like to recommend the practice to friends and family.

April 2022 Feedback

The most common questions you asked and we said

When can you see a GP?

We are now offering face to face appointments alongside telephone appointments. The choice is that of the patients, what ever is more convenient for the care you require.

When can we go back to normal?

We are governed by Public Health England and have to follow the same rules we ask of our patients. We have removed social distancing in the practice but it is still required that patients and staff wear face coverings at all times when in the building. This is the only Covid requirement we are still enforcing.

More appointments

We understand that we have been short of appointments recently. The practice is offering a substantial amount of appointments. In April we booked 4283 appointments however 239 did not attend. We could have offered other patients these slots. HELP US HELP YOU by informing us if you can not make your appointments.

A bigger car park

We have applied to the council to be allocated additional parking and up until now have not been able to acquire any additional spaces.

Thank you for all your feedback

May 2022 Feedback

The most common questions you asked and we said

A drinks machine for the option of hot or cold drinks whilst waiting to be seen. Also kids play area, magazines and charity boxes back.

We have taken this on board, Unfortunately due to Covid 19 restrictions, the practice had to remove all of this due to infection control. With the restrictions lifting we are now in the process of looking at how we can implement these safely back into our surgery to improve patient experience

Better back door when waiting for it to be answered in bad weather. New bell or an intercom

We are in the process of installing a new bell which will be hard wired into the electrics to ensure that this works effectively at all times. Please continue to bear with us whilst this work is underway.

Thank you for all your feedback.

Most Recent Feedback - June 2022

The most common questions you asked and we said

Being able to book appointments in advance rather than having to call at 8am every morning, you have also stated that you would like more face to face appointments.

We have a range of prebookable appointments open 2,3 and 5 days in advance for each clinician. New appointments are opened each day and the majority are filled during our busiest hours.

All of our appointments can be face to face or telephone, it is very much patient preference, if you would prefer face to face please just let us know. The only exception is the on call list which is telephone appointments only , if required after triage with a clinician you will be asked to attend the surgery if it is appropriate.