According to the 2018 Patient Survey:-

*47% of patients found it easy to get through to this practice on the phone

We have now implemented a new text messaging service which allows patients to cancel their appointments via SMS.  We have since seen a reduction in the volume of telephone calls we receive at the practice.  We hope this should continue.

*34% of patients usually get to see or speak to their preferred GP

We have recently implemented a new appointment system at the practice which allows better access to the patients preferred choice of clinician.  All GP appointments can be pre-booked in advance for ongoing issues.  This has created better flexibility.

*51% of patients were offered a choice of appointments when they last tried to make an appointment.

Our practice staff are trained in care navigation.  We have a mixture of clinicians who can see patients within the surgery.  these include:

GP’s, Registrars and students (as we are a teaching practice), a Paramedic, Clinical Practitioner, Pharmacist, Practice Nurses, Health Care Assistants.