Clifton Court Medical Practice

01325 465646

Monthly Friends and Family Results

Friends and Family Test Results for December 2019



Likely Neither likely or unlikely Unlikely Extremely Unlikely Don’t Know
207 37 3 4 13  



While we appreciate your nice comments, we also appreciate hearing about any problems you have encountered. This helps us to improve our service to our patients.

Doctor saw me exactly on time. She was very reassuring and informative. Highly recommended.
Because I was pleased with the service and my appointment was on time
Understanding doctor. Good organisation. Being able to book days in advance is great.
Brilliant service from reception and nurse in appointment. Friendly, professional, helpful, quick.
Good staff, clean waiting area and great doctors
Great people who genuinely care and my doctor always makes me leave with a smile no matter how bad things are
Dr foot is excellent, you feel like you’re in safe hands. Didn’t feel rushed as you do with other doctors
Dr Gray was very kind, understanding and helpful.
Less waiting time but do understand each patient to see doctor have different need but well satisfied
Didn’t have to wait long as I came out of work friendly nurse just all round good service
Beth any was brilliant. I felt at ease and she explained everything really well and gave me a lot of information. Fantastic nurse,top notch service.
I received a great service from the booking process to the consultation. I was very satisfied.
We were seen on time. And the nurse made my daughter feel so at ease  at the asthma clinic
I always find all the staff very professional and helpful.
There was no waiting so in on the appointed time and the treatment done very efficiently.
The practitioner I had this morning was excellent
I have found the doctors at the surgery have been very supportive regarding my health issues
Appointment made on line for following day and kept pretty well at appointed time. Doctor excellent.
Dr Gibson was very professional and sympathetic and I did not feel rushed.
Been with the practice since I was born never had any problems
I am treated well and got the service I needed
Excellent doctor and receptionist
Staff really friendly and appointments easy to book

Have trouble getting into see a doctor. I normally have to justify to the person booking the appointment why I should see a doctor and not a nurse practitioner

Reply:- Reception are there to support and guide you to the most appropriate service.  Patient Services will ask you why you need to be seen, with this information they can navigate you to the right person first time around.  Other than the GP you can see a Nurse/Clinical Practitioner, Pharmacist, Practice Nurse or you can self-refer to certain services such a MSK for muscular problems, Physio or Talking Changes for any mental health issues.

Thank you for all your feedback

Please find below links to previous months survey results:

Clifton Court Friends and Family Test November 19

Clifton Court Friends and Family Test October 19

Clifton Court Friends and Family Test Sept 19

Clifton Court Friends and Family Test August 19

Clifton Court Friends and Family Test July 19

Clifton Court Friends and Family Test June 19

Clifton Court Friends & Family Test May 2019

Clifton Court Friends and Family Test April 2019

Clifton Court Friends and Family Test Results March 2019

Clifton Court Friends and Family Test Results February 2019

Clifton Court Friends and Family Test Results January 2019

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