Patient survey and results

Friends and Family Test Results for June 2019

Extremely

Likely

Likely Neither likely or unlikely Unlikely Extremely Unlikely Don’t Know
134 24 9 2 6 1

 

‘Always helpful when I need to be seen and fit me in where you can’

‘On the whole the service is good but quicker access to your preferred GP would make it even better’

‘We had excellent service, but it could be easier to get appointments’

‘Friendly atmosphere, took a long time to get an appointment, but no fault with the surgery’

With regards to the above comments, from September, we will be implementing a new appointment system, that will give better access to regular GP’s, with more pre bookable appointments available. Any on the day appointments will be for emergencies only, and we will have a team of staff to deal with these emergencies.

More comments

‘I feel that when I phone for an appointment the staff are friendly and helpful, today I got an appointment straight away and I feel the service is brilliant, thank you’

‘You have a lovely team of doctors. My treatment with any of the doctors has always been very professional and supportive’

‘Appointment was on time, not rushed and everything was explained with a smile’

Thank you for all your feedback

 

Please find below links to previous months survey results:

Clifton Court Friends & Family Test May 2019

Clifton Court Friends and Family Test April 2019

Clifton Court Friends and Family Test Results March 2019

Clifton Court Friends and Family Test Results February 2019

Clifton Court Friends and Family Test Results January 2019