Clifton Court Medical Practice

01325 465646

Monthly Friends and Family Results

Friends and Family Test Results for September 2019



Likely Neither likely or unlikely Unlikely Extremely Unlikely Don’t Know
257 57 15 9 25  



In September 2019, 257 people have said they were extremely likely to recommend us to a friend or family member

The practice is constantly striving to improve its services and the care that our patients receive.

Here are some suggestions patients have made and what actions we have taken:

“Easy to book appointment on line and good advice given from the doctor and good at dealing with children”

“Very helpful put me at ease answered all my questions without making me feel uncomfortable.”

“Everyone so helpful. My husband was very ill and he had the best treatment from all the doctors and staff. A big Thankyou to you all .”

“Meet by a doctor who listened and helped and passed me on to a hospital consultant”

“Doctor Gray was very professional and gave the perfect treatment for my son. I didn’t wait ages to be seen either .”

“I’m not one for going to doctors really but when I do go here the doctors and practitioners are outstanding very helpful”

“Never have any problems, the staff helpful and competent. I have no complaints at all”

“I needed emergency appointment for My Mental  health and the receptionist was very helpful and compassionate towards me as I was emotional on phone”

“The care and treatment given to my mother is second to none all the Dr’s are caring and professional”

“Dr Foot is an amazing practitioner – she always goes beyond duty to help and made me feel a bit more positive about my condition.”

“I can’t think of any way to improve the moment  And the rating I have just came from the bottom of my heart  I love every thing about Clifton Court”

“I always get an appointment whenever needed, doctors are always great and never make you feel rushed – would gladly recommend and I have done”

“Best surgery it has been my luck to find. Excellent, friendly and knowledgable staff.”

“We  have been with your practice for 54 years and always been satisfied with the treatment we have had. Also with the staff”

“Dr Vaze is always extremely friendly, helpful and professional. Having him coaching a trainee doctor at the same time was a useful bonus for me.”

“Fast efficient service in pleasant surroundings with the benefit of an online consultation service.”

“Mark (clinical practitioner) was amazing! So kind and calm. I hate going to the Dr (nothing personal) but Mark really put me at ease.”

We have a huge amount of comments from our patients every month. All of these are appreciated. This data enables us to provide a more efficient service to our patients and their families.

More comments

“Too long a wait..”

“No one should wait more than half an hour…”

“Waiting time. And parking for practice”

“….Very difficult to get an appointment. Not very understanding of importance to get appointments at times.”

“Sometimes there is certain days and times available you don’t get much choice”

“My response is to long but in short how quickly all the appointments ran out for today I got through at 10 past 8 and had to have an emergency appointment”

“Can never get an appointment for a time that suits and ya feel rushed out of the door when you see a doctor”

We have recently made some changes to our appointment system. The reason for this is to enable patients more access to a GP of their choice and more availability for pre booked appointments. It has been trialed for 6 weeks now and it seems to be working well. There is still an emergency team to deal with urgent medical problems that need to be seen on the day. Unfortunately due to patient’s needs, we cannot guarantee that appointments will always run on time, but we do our best to stick to a schedule

Please find below links to previous months survey results:

Clifton Court Friends and Family Test August 19

Clifton Court Friends and Family Test July 19

Clifton Court Friends and Family Test June 19

Clifton Court Friends & Family Test May 2019

Clifton Court Friends and Family Test April 2019

Clifton Court Friends and Family Test Results March 2019

Clifton Court Friends and Family Test Results February 2019

Clifton Court Friends and Family Test Results January 2019

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