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The most common questions you asked and we said

When can you see a GP?

We are now offering face to face appointments alongside telephone appointments. The choice is that of the patients, what ever is more convenient for the care you require.

When can we go back to normal?

We are governed by Public Health England and have to follow the same rules we ask of our patients. We have removed social distancing in the practice but it is still required that patients and staff wear face coverings at all times when in the building. This is the only Covid requirement we are still enforcing.

More appointments

We understand that we have been short of appointments recently. The practice is offering a substantial amount of appointments. In April we booked 4283 appointments however 239 did not attend. We could have offered other patients these slots. Help us, help you by informing us if you can not make your appointments.

A bigger car park

We have applied to the council to be allocated additional parking and up until now have not been able to acquire any additional spaces.

The most common questions you asked and we said

A drinks machine for the option of hot or cold drinks whilst waiting to be seen. Also kids play area, magazines and charity boxes back.

We have taken this on board, Unfortunately due to COVID-19 restrictions, the practice had to remove all of this due to infection control. With the restrictions lifting we are now in the process of looking at how we can implement these safely back into our surgery to improve patient experience.

Better back door when waiting for it to be answered in bad weather. New bell or an intercom.

We are in the process of installing a new bell which will be hard wired into the electrics to ensure that this works effectively at all times. Please continue to bear with us whilst this work is underway.

The most common questions you asked and we said

Being able to book appointments in advance rather than having to call at 8am every morning, you have also stated that you would like more face to face appointments.

We have a range of prebookable appointments open 2,3 and 5 days in advance for each clinician. New appointments are opened each day and the majority are filled during our busiest hours. All of our appointments can be face to face or telephone, it is very much patient preference, if you would prefer face to face please just let us know. The only exception is the on call list which is telephone appointments only , if required after triage with a clinician you will be asked to attend the surgery if it is appropriate.

The most common questions you asked and we said

Make face to face appointments easier to get

Face to face appointments are available with every clinician. It is patient preference whether the appointment is face to face or telephone. Just let the receptionist know when booking your appointment.

Books for children to read

We are currently updating our reception area, including notice boards and the children’s corner. Please bear with us whilst we carry this out.

Not Recommended 3% Neither/Don't Know 1% Recommended 96% Number of Responses 190 Responses Number of Appointments 0 Appointments Percentage Response Rate based on Number of Responses against Number of Appointments 100% Response Rate Number of free text responses to follow up question 163 Verbose Responses Very Good 165 Good 18 Neither Good nor Poor 1 Poor 3 Very Poor 3 Don't Know 0

Not Recommended 1% Neither/Don't Know 2% Recommended 96% Number of Responses 136 Responses Number of Appointments 0 Appointments Percentage Response Rate based on Number of Responses against Number of Appointments 100% Response Rate Number of free text responses to follow up question 117 Verbose Responses Very Good 121 Good 10 Neither Good nor Poor 3 Poor 1 Very Poor 1 Don't Know 0

Not Recommended 3% Neither/Don't Know 2% Recommended 96% Number of Responses 160 Responses Number of Appointments 0 Appointments Percentage Response Rate based on Number of Responses against Number of Appointments 100% Response Rate Number of free text responses to follow up question 131 Verbose Responses Very Good 139 Good 14 Neither Good nor Poor 2 Poor 2 Very Poor 2 Don't Know 1

Not Recommended 1% Neither/Don't Know 1% Recommended 98% Number of Responses 106 Responses Number of Appointments 0 Appointments Percentage Response Rate based on Number of Responses against Number of Appointments 100% Response Rate Number of free text responses to follow up question 87 Verbose Responses Very Good 91 Good 13 Neither Good nor Poor 1 Poor 0 Very Poor 1 Don't Know 0

Not Recommended: 1% Neither/Don't Know 4% Recommended 95% Number of Respondents 212 Number of Appointments 0 Response Rate (%) 100

Not Recommended 4% Neither/Don't Know 3% Recommended 93% Dates for Test June 2023 Number of Responses 215 Responses Number of Appointments 2952 Appointments Percentage Response Rate based on Number of Responses against Number of Appointments: 7% Response Rate Number of free text responses to follow up question: 90 Verbose Responses The Numbers: Very Good 173 Good 26 Neither Good nor Poor 5 Poor 3 Very Poor 6 Don't Know 2

Not Recommended (%) 3 Neither/Don't Know (%) 1 Recommended (%) 96 Very Good 175 Good 21 Neither Good nor Poor 3 Poor 2 Very Poor 4 Don't Know 0 205 Responses Number of Appointments 3007 Appointments Percentage Response Rate based on Number of Responses against Number of Appointments 7% Response Rate

The most common questions you asked and we said

Requests for more pre-bookable appointments

We have recently updated our appointment system. We now have a variety of appointments available to book - from on the day, to two, three, five and 14 days in advance.

Not Recommended 5% Neither/Don't Know 4% Recommended 91% Number of Responses 195 Responses Number of Appointments 1109 Appointments Percentage Response Rate based on Number of Responses against Number of Appointments 18% Response Rate Number of free text responses to follow up question 165 Verbose Responses Very Good 162 Good 16 Neither Good nor Poor 7 Poor 7 Very Poor 3 Don't Know 0

Not Recommended 5% Neither/Don't Know 3% Recommended 93% Number of Responses 466 Responses Number of Appointments 2016 Appointments Percentage Response Rate based on Number of Responses against Number of Appointments 23% Response Rate Number of free text responses to follow up question 405 Verbose Responses Very Good 390 Good 42 Neither Good nor Poor 9 Poor 12 Very Poor 10 Don't Know 3

Not Recommended 2% Neither/Don't Know 1% Recommended 97% Number of Responses 322 Responses Number of Appointments 1651 Appointments Percentage Response Rate based on Number of Responses against Number of Appointments 20% Response Rate Number of free text responses to follow up question 284 Verbose Responses Very Good 288 Good 25 Neither Good nor Poor 2 Poor 2 Very Poor 4 Don't Know 1