Appointments

We run all our surgeries by an appointment-only system. If you would like to book or cancel an appointment, you can do so by calling us on 01325 465646. You can also cancel appointments by emailing cliftoncourt@nhs.net if you are unable to do so by phone.

Alternatively, you are now able to pre-book/cancel Doctor’s appointments online through SystmOnline, aswell as order repeat prescriptions, update contact details and more.

To gain access to SystmOnline, you will need to bring a form of ID to reception and you will be given your username and password to give you access. If you already have access, login to SystmOnline by clicking the image below.

systemonline

Additional appointment times

As part of the enhanced opening hours the practice is open late on Monday evening from 6.30pm for one hour and also on Tuesday and Thursday mornings between 7.30 am and 8.00 am for pre booked routine appointments only.

Please note – No other services are available between these times eg: repeat prescriptions.

Home visits

Home visits are only made to patients who are too ill to attend surgery and are housebound. A Housebound patient is defined as being an individual who is unable to leave their home environment due to a physical or psychological illness. Please give the receptionists as much information as possible to enable the GP to prioritise how soon they will return your call to discuss your visit request.

Chaperones

All patients at Clifton Court are entitled to have a chaperone present at any consultation, examination or procedure. The chaperone may be a family member or friend, but on occasion a formal chaperone may be preferred. Please ask at reception if this applies to you.

Interpreters

Interpreters are available and need to be booked in advance for your appointment. Please talk to someone at reception to organise this service.